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Injurymap's privacy policy

Last revision 12 June 2018.

Privacy Policy

Our privacy policy describes which personal data we collect and how we use and share this data. We recommend that you read our privacy policy. If you have any questions regarding the way in which we protect your personal data, please contact us by writing to support@injurymap.com

BY USING OUR SERVICES, YOU COMPLY WITH THE COLLECTION, USE, AND TRANSMITTAL OF YOUR PERSONAL DATA FOR PROCESSING IN THE EU AS DESCRIBED IN THIS PRIVACY POLICY.

1. About Injurymap

We are Injurymap ApS ("Injurymap"). We deliver a mobile application-based service in the form of the app: Injurymap.

2. Data Collection

Injurymap collects data to conduct business and provide you with the most personalized training program possible. We collect both personal data and other information for these purposes.

(a) Personal data - "Personal data" is data that can be used directly or indirectly, alone or with other information, to identify you as an individual user of Injurymap. This is first and foremost data about your health and pain levels along with information concerning your injury and training progression. The following are examples of personal data that you submit when you create a user account and when you train using Injurymap:

  1. Information about your e-mail address and password.
  2. Information about height, weight, body measurements, and age.
  3. Information about your activity level at work and in your free time.
  4. Information about doctor diagnosis and specific information about the condition of your injury.
  5. Data concerning the number of completed training sessions and how you rated your pain levels.
  6. Data concerning the development of your pain levels.
  7. Your address, if you choose to buy exercise rubber bands through the app.
  8. Your IP address and other browser information through communication between the app and our server.
  9. Your phone number, if you choose to download the app through an SMS referral.

(b) Other Information - "Other information" is anonymous, aggregated, de-identified, or other types of information that do not reveal your identity. Some examples are age, sex, browser, operating system, or the amount of time spent on our services. We collect and use this information to understand how you, and our users in general, use our services to continuously improve, innovate, and produce products and services that satisfy our users' demands.
We generally do not view other information as personal data. If we chain together other information in a way that makes you identifiable as an individual user, we will handle that information as personal data.

3. How We Use Personal Data

Injurymap uses the data we collect to conduct our business, advertise, or deliver our products and services, improve existing products and services, develop new products and services, and to improve and personalize your user experience when you interact with us. We can use this data to:

(1) Deliver our services and maintain an effective operation of our IT-structure - We use the data we collect to deliver the services we offer. This includes operating, maintaining, and delivering all content and functions of our services to you, including our dynamic training program that only works when you submit your personal data, which we use to adjust your training program. We also use personal data to understand our users better. This helps us develop, plan and design new products, services, functions, and functionality, which our users need and demand. We also use collected data to conduct our business internally. For example, we use data to improve our understanding of our business, analyse our operations, improve our services, and to develop new products and services to better facilitate your rehabilitation.

(2) Facilitate research and academic research - We and our business partners can use collected personal data and other information to conduct commercial and academic research concerning demography, interests, and consumer preferences in order to gain insight into our users, products, and services used by our users, and to develop innovative products and services for our users. This analysis can be used and shared outside of Injurymap. We can, for example, grant researchers access to personal data and other information to locate patterns in user feedback to the exercises in our training program and use this to improve our knowledge of training. This research can be produced and analysed by Injurymap, one or more of Injurymap's business partners, or by a third party on an aggregated or de-identified basis that does not identify you personally.

(3) Communicate with you and respond to your requests - We can use your personal data to respond to your requests regarding technical support, online services, product information, or any other communication you wish to initiate with us. This includes access to your account to comply with requests for technical support. Please note that regardless of your email settings we can send you messages regarding the performance of services, such as our Terms of Service or this Privacy Policy, or other formal communications regarding our Products or Services that you have purchased or used.

4. How we handle personal data

Injurymap will only disclose your personal data with your knowledge and as stated in this Privacy Policy, or as indicated at the time of collection. This includes information that enables us to fulfil our obligations to you and conduct our business. We only share your personal data with third parties in certain individual cases, specifically with your consent, or as necessary to complete a transaction or provide a product, service, or feature that you have requested.
We may disclose your personal data as described in this Privacy Policy and as described in the following ways:

(1) As we grow and develop - Business transactions and reorganisations
Should Injurymap ever merge with another company or if Injurymap should decide to buy, sell, or reorganise parts of or all its business(es), we may disclose or transfer to the extent permitted by law and in accordance with applicable requirements to notify you your personal data to prospective or actual buyers or the subsequent business entity in connection with any of these transactions or reorganisations.

(2) As required by law and special circumstances
We may be forced to disclose your personal data if: (i) it is reasonably necessary to comply with legal proceedings (such as a court order, search warrant, etc.) or other legal requirements of any public authority, (ii) such a disclosure would potentially reduce our liability in a real or potential trial, (iii) it is necessary to protect our legal rights or property, or (iv) it is necessary to protect the legal rights, property, or other parties' physical security or for the prevention or discovery of crime and such a disclosure is legitimate.

(3) Exchange of information with other companies
We exchange anonymous information about the use of the Injurymap app and website with the following companies: Google Analytics, Google Firebase - Google LLC (USA); Facebook, Inc. (USA) and Branch.io (USA). These companies help us evaluate and analyse product and consumer trends as well as evaluate the impact of, for example, advertising campaigns through Google and Facebook.
We exchange credit card information as well as addresses with Stripe, Inc (USA) if you choose to buy elastics through the Injurymap app. Please note that Injurymap does not store information about your credit card, as this information is directly forwarded to Stripe, Inc.
We exchange your phone number with Twilio, Inc (USA), an SMS-messaging service, if you choose to receive an SMS.

5. Information security

Injurymap is committed to protecting the security of your personal data. We use technical and organizational measures designed to protect your information from unauthorized access, theft, and loss. We also recommend that you take additional measures to protect yourself and your information, such as installing antivirus software, closing browsers after use, keeping your login information and passwords secret, and making sure you regularly update software and apps you have downloaded to ensure that you have activated the latest security features on your devices.

6. Storing data

Injurymap stores your personal data as long as you have an Account, or as long as it is necessary to deliver our Services to you. We also keep and use your personal data, as necessary, to comply with legal obligations, resolve conflicts, and enforce our agreements.
How we use data collection tools and online advertising - Injurymap uses cookies to collect data that helps us to personalize your use of our Services.

(a) Types of cookies we use - We use several different types of cookies:
Strictly Required Cookies: These cookies are required for the operation of our Services. Without these cookies, for example, you would not be able to register with us or log in with your user ID and password.

  1. Functional
    Analytical / Performance Cookies: These cookies allow us to recognize and count the number of visitors and see how visitors move around in the app. They help us improve the way our websites work, for example, by ensuring that users easily find what they are looking for and do not encounter technical issues.
    Functional Cookies: These cookies are used to recognize you when you return to our website. The use of this type of cookie allows us to personalize our content to you and remember your preferences (such as your choice of language or region).

7. Option of cookies and interest-based ads

If you do not want cookies, you can set your computer to (a) warn you whenever a cookie is sent, or (b) disable all cookies (other than Flash cookies) through your browser. You can find more information about managing your cookie settings through your browser at www.aboutcookies.org.

8. Children

We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data without parental consent, please contact us at support@injurymap.com. If we become aware that a child under 13 has provided us with personal data without the parents’ consent, we will remove the information and delete the child's account.

9. Country-specific information

Residents of the European Economic Area
If you choose not to provide personal data - You may choose not to supply Injurymap with your personal data. To do this, please send an email to support@injurymap.com. If you choose not to provide your personal data, the app's training program will be disabled.

How to request access to your personal data - Injurymap keeps your personal data up to date. If you live in the European Economic Area, you may request access to, as well as modification, opposition, and deletion of the personal data we have collected about you. To access your personal data, please contact Injurymap at support@injurymap.com. Subject to applicable law, we may charge for this service and will comply with reasonable requests as soon as possible and in any case within the deadlines prescribed by law.
Third parties not under our control - Please note that this Privacy Policy does not apply to practices for companies we do not own or manage or people we do not employ or manage. For example, if you download one of our applications on your smartphone, the manufacturer of your smartphone may have a policy that applies to its own practices for collecting information through that smartphone. We recommend that you read the privacy policies for each device, website, and service you are using.

10. How to contact us

If you have any questions, comments or concerns about the way we handle your personal data, please contact us by sending an email to support@injurymap.com.

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time without notice. You can see when this Policy was last modified by checking the Effective Date. We advise you periodically to review this privacy policy to be sure you understand our privacy practices. If you have a registered account, we may notify you of changes to our privacy policy by email and we may ask you to confirm, acknowledge, and agree to the changes the next time you use our Services.