Cancel or change subscription
You can cancel or change your subscription with Apple or Google by using the following guides.
If you bought your subscription via our website you can log in to your account and make changes or unsubscribe here.
Start an Injurymap subscription to continue using the app after your 14 day trial period expires. You can choose between the following subscription options:
I'm not getting notifications or reminders
If you are not getting notifications or reminders, navigate to your profile page and tap the settings icon. Scroll down to the "Reminders" section and make sure the option is enabled.
Reminders are turned on in the app, but I'm still not getting any notifications or reminders
For iOS users
Connect to local Wi-Fi or a mobile network to receive notifications. If you're still not receiving any reminders or notifications, try the following:
If you don't see notifications for a specific app
If you don't see notifications for a specific appTo get notifications, connect to a Wi-Fi or cellular network. If you still don't get notifications for a specific app, try these steps:
Make sure that the app supports notifications. Go to Settings > Notifications, select the app, and make sure that Allow Notifications is on.
If you have notifications turned on for an app but you're not receiving alerts, you might not have Banners selected. Go to Settings > Notifications, select the app, then select Banners.
Make sure that you’re signed in to your Apple ID.
Make sure that Do Not Disturb is off.
If you’ve recently installed an app or restored from a backup, open the app to start getting notifications.
Read more on Apple's support site here.
For Android users
Connect to Wi-Fi or a mobile network to receive reminders and notifications. If you still do not receive any reminders or notifications, try the following:
- Go to settings > notifications.
- Find and click Injurymap and check if notifications are turned on.
Read more on Google's support site here.
How to add a new program
- Go to "today" page
- Click on the arrow to the right of your current program
- Click on the "+ add new program"
- Answer a few questions
- Start exercising with your new program
Do you need manual support?
Write to firstname.lastname@example.org